Our Policy
Terms and conditions
This page sets out the legal terms and conditions (“Terms & Conditions”) under which "By Christa" or its relevant affiliated company in your territory of residence sell any of the products listed on this website to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.
Your order
By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as mandatory must be completed (which includes providing us with a valid phone number email & address). We will then send you an email confirming your order receipt, the details of your order and the delivery fees.
We reserve the right to change prices of the product from time to time, in the cases of applying promotions or offers on the products, or if the products are incorrectly priced. If the actual price of the products is higher than the price of the products at the time of ordering, we shall contact you for your instructions regarding the purchase prior to accepting the purchase from our side. Product prices include VAT.
Please note that neither completion of the online checkout process nor our confirmatory email constitutes the completion of your order. You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “My Orders”.
If we cannot supply you with the products you ordered for whatever reason, we will edit/not process your order and will inform you of this. If you have already paid for the products, we will provide you with a full refund within a maximum of 10 days.
Delivery
We can only process orders for delivery or collection within Egypt.
Please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.
Parcels may only be opened after accepting & paying for your order when you opt for the cash on delivery payment option.
If we are unable to meet our estimated delivery date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready to be delivered to your address.
If no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. If the courier fails to contact you for three attempts, the order returns back to origin. The Products will only be left with a third party (such as building caretaker or a maid) upon your expressed authority. All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. shipping courier issues, material shortages, shipment delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Exchange & Refund
You have the right, within 14 days from the date of delivery of the Product, to request a full exchange on any non-faulty Product on website with any other product or size on the website.
We kindly ask you to try out the items purchased while the courier is still there. you can return them on the spot if you desire or just receive to request size exchange. As no refund for dresses.
When you opt for an order/item return, return shipping fees are subtracted from the return amount in addition to deducting the original delivery fees.